Contessa

We cannot issue returns on sale items. Unwanted Product Return:  We do not offer a return or refund for unwanted products. In the case of an incorrect item, your item must be unused and in the same condition in which it was received.   Please contact collinacandleco@gmail.com with an attached photo of the incorrect item. You’ll also need the order number, receipt or proof of purchase.   If the error is on our end, we will cover the cost of the return shipping.  However, should this be a mistake when ordering, the customer will have to provide the return shipping (contact us at collinacandleco@gmail.com for address). Broken or Damaged Products:  No matter the care we put into our packaging, things can happen to cause damage to our products enroute.  Should your product be damaged, please contact collinacandleco@gmail.com with an attached photo of the damaged item/s. You’ll also need the order number, receipt or proof of purchase. These situations will be handled on a case-by-case basis.  It is very important to us that you receive your product in the way we intended it to arrive.  We want you to be most happy with your purchase and we will do what we can to make that happen.  We will refund your purchase amount for the broken or damaged product to the form of payment you used to place the order. To start a return, you can contact us at collinacandleco@gmail.com. Please note that returns will need to be sent to our address  (contact us at collinacandleco@gmail.com for address).