Shipping Policy
Shipping Policy for Beau Laundry Co. LLC
We strive to offer our customers exceptional products and services. Our shipping policy is designed to provide you with a smooth and transparent shopping experience. Please review the details below regarding our shipping processes, rates, and policies.
1. General Shipping Information:
- Processing Time: All orders are processed within [1-3] business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
- Shipping Area: Currently, we offer shipping to addresses within the USA only. We are working to expand our shipping capabilities in the future.
- Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times are [2-5] business days. Please note that delivery delays can occasionally occur.
2. Shipment Confirmation & Order Tracking:
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
3. Shipping Methods:
- Standard Shipping: We use USPS, UPS, and DHL for standard shipping. It’s cost-effective and ensures that your package arrives within the estimated delivery window.
- Local Delivery: For customers in Marion, IA, we offer local delivery services. This option can be selected at checkout for eligible addresses.
4. Damages:
Beau Laundry Co. LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
5. Returns Policy:
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
6. International Shipping:
We currently do not ship outside of the United States of America. However, we aim to make our products available internationally in the future. Stay tuned for updates.
7. Contact Us:
For any questions or concerns regarding your order or our shipping policy, please contact us at admin@beaulaundryco.com.
We value your business and are committed to making your shopping experience with us as smooth and pleasant as possible. Thank you for choosing Beau Laundry Co.
Refund Policy
Return Policy
Returns on eligible items must be received at our facility within 10 days of initial purchase. To be eligible for a return, items must be unused, unopened, and in original packaging. All returns must be accompanied by original proof of purchase and pre-approved by customer service. For the best chance to receive a refund, it is best to cancel an order as soon as possible. Beau Laundry Co. will always issue a refund if the package has not been sent out for delivery. We try to ship our orders on the same day, so keep that in mind when making a purchase.
We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused.
What if I don’t like my product and/or the scent of my product?
Items are not eligible for return if they have been used in anyway. Returns cannot be issued for personal reasons/choices of scent. If you do not enjoy the scent, save the dryer balls for a gift, give to a friend, or donate them to an organization for the less fortunate.
What are the steps to complete a return?
1. If you received an item and you have not used it in any capacity, nd would like to return it, please contact our customer care team to initiate your return at admin@beaulaundryco.com.
2. PACK YOUR RETURN Please safely pack the items and include your original packing slip inside. Affix the provided return label to the outside of your package, then drop off at appropriate postal service. All returns must be received at our facility within 10 days of the return label being emailed, otherwise we will not be able to authorize a full refund.
Do you refund the original shipping cost?
We are unable to refund your original shipping cost.
Do you accept exchanges?
Unfortunately, we do not accept exchanges on any items at this time. In the case of an incorrect item, please email admin@beaulaundryco.com.
When can I expect my refund?
A refund will be issued once we’ve received your returned items. Refunds do not include original shipping or handling charges. Your refund will be credited to the form of payment used for the transaction and will be in the amount of the product price. Please note that credit card refunds may take up to 14 business days for your bank to complete, depending on their processing times. This can vary between credit card issuers.
I purchased your products at an authorized retailer, can I return them to you?
If the products were not purchased directly through Beau Laundry Co. or beaulaundryco.com, we are not able to process a return. However, if you have specific questions please email us at admin@beaulaundryco.com.
What is your international return policy?
We do not accept international returns at this time.
I need more assistance. Who can I contact?
We are happy to help! Please email admin@beaulaundryco.com.
Cancellation / Return / Exchange Policy
Please see our refund policy. Thank you.
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