EC A5 Daily Duo Planner Sticker Kit – Pumpkins

Shipping Policy Thank you for choosing Family Life Creatively! We are committed to ensuring a smooth and efficient shipping process for our valued customers. Please take a moment to review our shipping policy. US We offer free domestic standard shipping to the USA on orders of USD 25+. Free shipping will automatically be applied to your order upon reaching the minimum required amount. Free shipping minimums must be met before taxes and after discounts are applied. Standard U.S. shipping for all other orders will be listed at checkout and typically arrives 5-7 after the order has been processed and marked "shipped."  All other pricing and shipping times are shown based on customer preferences during checkout. Processing Time:

• All orders are processed 5-7 business days (Monday-Friday) before they are shipped. This processing time allows us to carefully prepare and pack your order to ensure it arrives in perfect condition.

Order Confirmation:

• Once your order is placed, you will receive an order confirmation email with the details of your purchase. Please review this information carefully and contact us right away if you need any changes.

Shipping Time:

• Shipping Time 1-10 Business Days (Monday-Friday)
• Remember that unforeseen circumstances, such as weather or other external factors, may affect delivery times.

Tracking Information:

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. This will allow you to track the progress of your shipment and estimate the delivery date.

Business Days:

• Our business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed the following business day.

International Shipping:

• At this time, we do not offer international shipping.

Address Accuracy:

• Please ensure that your shipping address is accurate and complete to avoid any potential delays or issues with the delivery of your order.

Contact Information:

• If you have any questions or concerns regarding your order, please get in touch with us at farmlifecreatively@gmail.com.

Lost Package: We understand that the package loss can be frustrating, and we want to ensure you know that we take this matter seriously. However, please note the following regarding lost packages:

• Lost or Stolen Packages: Once your order has been shipped and a tracking number provided, the shipping carrier is responsible for delivering the package to the address provided during checkout. Farm Life Creatively is not responsible for lost or stolen packages after the carrier successfully delivers them. We recommend that you closely monitor the tracking information and be available to receive the package on the estimated delivery date.

Damaged Product: We want you to know that we strive to ensure your order arrives in pristine condition, but we understand that unforeseen circumstances can occur during shipping. Please read our damaged product policy carefully:

• Notification Requirement: If you receive a damaged product, please let us know within 72 hours of receiving your order. To report the damage, email farmlifecreatively@gmail.com with the subject line "Damaged Product - [Your Order Number]."
• Required Information: When reporting a damaged product, please include the following information in your email:
  • Your full name
  • Order number
  • Description of the damage
  • Please provide clear photographs clearly showing the damaged item(s) and, if applicable, the condition of the packaging.

• Time frame for Notification: It is crucial to report any damage within 72 hours to ensure it's resolved quickly. We may be unable to process claims for damages reported outside this window.
• Resolution Process: After receiving your email and the necessary information, our customer service team will review your case immediately. We may ask for additional information if you need it. Please keep the damaged item(s) and packaging until the matter is resolved, as we may need them for further assessment.
• Refund or Replacement: Depending on the nature and extent of the damage, we will work with you to find the best solution. This may include issuing a refund, providing a replacement, or offering an alternative solution.
• Shipping Carrier Claims: Sometimes, we may initiate a claim with the shipping carrier. Your cooperation in providing the necessary information and photographs is essential for this process.

We appreciate your cooperation in following this damaged product policy. Your satisfaction is important to us, and we will try to resolve the issue as soon as possible. Contact Information: If you need to report a damaged product or have any questions regarding this policy, please get in touch with us at farmlifecreatively@gmail.com. We appreciate your understanding and cooperation. Thank you for choosing Farm Life Creatively!