IOWA Crossroads Sign

Cancellation/Refund Policy Reproductions, wood art, candles, and non-original products: You may cancel your order within the first 24 hours that your order was placed. A refund will be applied to the payment method used at time of purchase. After 24 hours a 15% restocking fee will be applied. Returns and exchanges are handled on a case by case basis. We are not liable for any mishandling or failed delivery by the shipping service (USPS or UPS). Please contact hello@hearthandblooms.com within 7 days of receiving your artwork if there is a problem. Original Paintings: All sales of original artwork are final. Orders canceled within the first 24 hours will incur a 20% restocking & re-marketing fee.  Refunds, minus the restocking fee will be applied to the payment method used at time of purchase. Returns or exchanges of original work are not available except for the most extreme situations. To be eligible for a REFUND, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Due to the nature of our personalized items, unless they arrive damaged or defective, they cannot be returned or exchanged. What Packaging Do I Use for a Return? We ask that you return your items in the original packaging. For example, if your print came in a tube, it must be returned with both end caps. If you opened the package and threw one end cap away, tape is not a replacement! We are only able to provide you a functioning shipping label if the weight and dimensions are accurate and the same as when we initially shipped the package. If you do not have the original packaging, please go to the post office or UPS store and purchase a stiff mailer or a sturdy tube, as well as postage. We will not provide you a refund for artwork that is damaged in transit back to the studio due to poor packaging. We are unable to restock and sell damaged prints, so please make sure you package your print with care! My item arrived damaged or was not delivered or was lost or was stolen from my doorstep. Is this something you can help with? We are not liable for any mishandling or failed delivery by the shipping service (USPS or UPS, domestically or internationally), and we are not liable for any damage incurred post-delivery. We work hard to package each order with care in sturdy mailers and tubes so that it arrives undamaged, and we suggest you handle your new artwork with care when framing and stretching. Please be kind when reaching out and remember that we do not run the post office or UPS, and we have no control over the treatment of your package in transit! It’s just as much of a bummer for us to see damaged prints as it is for you to receive them. That being said, this is how we typically handle situations that fall outside of our control: Damaged Print: If your print is damaged in transit we are happy to handle this on a case by case basis with individual customers who are able to provide details and documentation of the damage. Creasing and bends can be flattened. Customers may be asked to file a claim with the shipping service. If the order is a complete loss and we offer a reprint, we ask that you return the print to our studio, either in the original packaging or in sturdy packaging purchased at your local post office. Customers are responsible for shipping costs for replacement prints. We are unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching. Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any print order for free if the shipping address is incorrect. This does happen occasionally, and it is not uncommon to have the package returned here to the studio. If that is the case, we are more than happy to forward it to your correct address, though we ask that you pay for the postage. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything we can do on our end, so we are unable to address any failed delivery or theft issues directly. If a package is unable to be delivered, and is returned to our studio, we are happy to reship, but ask that you pay the for the additional postage. We are unable to replace any order for free that has been unable to be delivered, lost, or stolen. I ordered a painting/print, but I’m not satisfied with the colors now that it is in my space. What do I do? Please take the time to read descriptions carefully and check the colors on multiple screens if you are concerned about color variations. I try my best to represent the colors and tones in my work honestly and clearly. We are happy to exchange your print for another that will work better in your space! Please see above for our exchange policy. I had an issue, when will my replacement artwork ship/when will I receive my refund? We will ship your replacement artwork and/or issue a refund only after receiving your return + communication via email. Please email hello@hearthandblooms.com if you have any questions about your orders, and we will sort out any issues!