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Shipping Policy
At Trendy Pineapple Boutique, we are committed to providing you with prompt and reliable delivery service. Please review our shipping policy to understand how your order will be processed and delivered.
1. Processing Time
- Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
- Once your order is processed, you will receive a confirmation email with your tracking information.
2. Shipping Time
- We offer standard shipping with an estimated delivery time of 5-7 business days after your order has been processed.
- Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or weather conditions.
3. Shipping Rates
-We offer FREE shipping on ALL orders.
4. Shipping Carriers
- We ship through USPS.
5. Shipping Restrictions
- We currently ship only within United States.
- We do not ship to APO/FPO addresses, or international destinations at this time.
6. Tracking Your Order
- Once your order has shipped, you will receive a shipping confirmation email with tracking information.
- You can track your order using the tracking number provided in the email.
7. Lost or Delayed Packages
- If your package is lost or delayed, please contact us at trendypineappleboutique@gmail.com, and we will assist you in resolving the issue with the carrier.
- We are not responsible for delays caused by the carrier or for packages lost due to incorrect shipping information provided by the customer.
8. Address Changes
- Please ensure your shipping address is correct before placing your order. We cannot change the shipping address once the order has been processed.
- If you realize there is an error in your shipping address after placing the order, please contact us immediately at trendypineappleboutique@gmail.com, and we will do our best to assist you.
9. Order Cancellation
- Orders can be canceled within 8 hours of placing the order. After this period, we cannot guarantee that the order can be canceled before it ships.
Contact Us
- If you have any questions or concerns about your order or our shipping policy, please do not hesitate to contact us at trendypineappleboutique@gmail.com.
Thank you for shopping with Trendy Pineapple Boutique. We appreciate your business and look forward to serving you!
Refund Policy
At Trendy Pineapple Boutique, we aim to ensure our customers are fully satisfied with their purchases. If you are not completely happy with your item(s), we offer a refund policy to make your shopping experience stress-free. Please review the details below:
1. Refund Eligibility
- Refunds are available for items returned within 14 days of the purchase date.
- Items must be returned in their original condition, unused, with all tags attached, and in the original packaging.
- A receipt or proof of purchase is required to process a refund.
2. Non-Refundable Items
- The following items are non-refundable:
- Sale or clearance items
- Gift cards
- Earrings and other intimate apparel (due to hygiene reasons)
- Custom or personalized items
3. Refund Method
- Approved refunds will be issued using the original payment method.
- In cases where the original payment method cannot be refunded (e.g., expired credit card), store credit will be offered as an alternative.
4. Refund Processing Time
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5 business days.
- Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
5. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item is defective or the wrong item was shipped.
- Original shipping costs are non-refundable.
6. Damaged or Defective Items
- If you receive an item that is damaged or defective, please contact us immediately at trendypineappleboutique@gmail.com. We will arrange for a replacement or refund at no additional cost to you.
7. Final Sale Items
- Items marked as "final sale" cannot be returned or refunded.
8. How to Request a Refund
- To request a refund, please contact us at trendypineappleboutique@gmail.com with your order details.
- After approval, send your item(s) to 435 State Street Garner, Iowa.
- Include the original receipt or proof of purchase in the return package.
Contact Us
- For any questions or concerns about your refund, feel free to reach out to us at trendypineappleboutique@gmail.com. We are here to assist you!
Thank you for shopping with Trendy Pineapple Boutique. We value your business and strive to provide the best shopping experience possible.
Cancellation / Return / Exchange Policy
At Trendy Pineapple Boutique, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help. Please read our return policy carefully to understand the term and conditions.
1. Return Window
We accept returns within 14 days of the purchase date. Unfortunately, we cannot offer you a refund or exchange after this period.
2. Eligibility
To be eligible for a return, your item must be:
Unused, in the same condition that you received it
With all original tags attached
In its original packaging
3. Proof of Purchase
A receipt or proof of purchase is required to process any return. Please ensure you have this ready when initiating a return.
4. Non-Returnable Items
Certain types of items cannot be returned. These include:
Sale or clearance items
Gift Cards
Earrings or other intimate apparel (for hygiene reasons)
Custom or personalized items
5. Refund Process
Refunds will be processed as follows:
Refunds will be issued back to the original payment method or as store credit, depending on your preference.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5 business days.
6. Return Shipping
Customers are responsible for paying return shipping costs unless the item is defective or we made an error in your order. Return shipping costs are non-refundable.
7. Exchanges
If you would like to exchange your item for a different size, color, or product, please contact us within a 14-day window. Exchanges are subject to product availability.
8. Defective or Damaged Items
If your item is defective or damage upon receipt, please contact us immediately at trendypineappleboutique@gmail.com. We will arrange a replacement or refund at no additional cost to you.
9. Final Sale Items
Please note that items marked "final sale" are not eligible for returns or exchanges under any circumstances.
10. Hot to Return
To initiate a return, please follow these steps:
Contact us at trendypineappleboutique@gmail.com to request a return
Once your return is authorized, carefully pack the item (s) and send them to 435 State Street Garner, IA 50438.
Include the original receipt or proof of purchase in the package.
Contact Us
If you have any questions or concerns about our return policy, please do not hesitate to reach out to us at trendypineappleboutique@gmail.com.
Thank you for shopping with Trendy Pineapple Boutique. We appreciate your business.
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