We want to do our absolute best to ensure that you are satisfied with our products. If the product is damaged or does not meet your satisfaction, please let us know right away! Returns and exchanges on standard items will be accepted within 7 days of receiving, minus a 25% reduction in the amount of the refund/exchange. For example, if the customer purchases a $100 item and decides to return it, Hazel Oak Farms will deduct $25 (or 25%), take back the item, and refund the $75 (or 75%) remaining balance. The customer is responsible for the cost of shipping the product back and will not be reimbursed for any costs associated with shipping. No returns or exchanges will be accepted on custom or personalized projects. This includes any variation to an original listing that includes different paint colors, sizes, clock hands, and/or personalization. We do NOT accept returns on any dining tables, which includes both standard sizes and custom sizes. We do NOT accept returns on any large furniture items (bed frames, large coffee tables, etc) that have been shipped via freight/LTL. We do NOT accept returns on any discounted or sale items. All sales are final on discounted products. If any items are damaged in shipping, please notify us immediately.