Paw Balm | Okoboji Soap Company

All items here at Okoboji Soap Company llc are handmade with the utmost care and we strive for the highest of quality. We’re proud of what we make, and we believe that once you try our products, you’ll fall in love with them too! We do our best to describe our products in detail so that you can feel secure in your purchase. We want our customers to be happy, so please don't hesitate to ask any questions you have before purchasing and we'll be glad to get back to you as soon as possible! We do not issue refunds, but we do issue exchanges or store credit due to mistakes on our part. Any items needing to be returned to us, such as bow ties are done so at the customers expense unless otherwise stated by OSC. Damages and issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you. Exchange Policy: We have a 3-day exchange & store credit policy, which means you have 3 days after receiving your item to request store credit or exchange your incorrect or damaged product. Any items needing to be returned to us are done so at the customer's expense. Eligibility: To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. OSC reserves the right to request additional photos of the product or packaging to compare to that received by our shipping service. Questions or Concerns: No matter the issue PLEASE reach out to us! We are here to do our best to accommodate our customers within reason. If you have any questions or concerns, please don't hesitate to reach out to okobojisoap@gmail.com or fill out our contact form HERE. You can also contact us for any return question at okobojisoap@gmail.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Feedback: Please know that our goal is for you to have a seamless, positive experience with us and will do everything in our power to ensure that happens. Your feedback is critical to us as we continue to formulate amazing all-natural products and evolve our business. Please be honest with us, we really appreciate it! We believe in the life-changing power of natural skincare essentials. We’ve worked to develop and test all of our products for effectiveness, wholesomeness, and eco-friendliness. We want you to love all of our offerings just as much as we do, and we know honest feedback is an important part of that process.