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Shipping Policy
Shipping:
Shipping details, timeframes and promotional offers will be posted on the FAQ page
Unless otherwise specified on the FAQ page or shipping specific promotional materials, all shipping costs, applicable duties, and taxes are the responsibility of the customer.
Piedras Haseya ships via USPS (United States Postal Service) at current market rates.
Piedras Haseya is not responsible for any unanticipated in-transit delays or for any lost or stolen packages once an Order is shipped.
The risk of loss is passed onto the purchaser once an item is delivered to the shipping carrier. Piedras Hasera is not responsible for any lost or stolen packages.
Please contact me if you have additional questions piedrashaseya@gmail.com
Refund Policy
NO RETURNS NO EXCEPTIONS. ALL SALES ARE FINAL.
Think about ordering underwear, use it for a few days, and then return it because you didn't like how it feels. Once crystals are in some else's hands, they cannot be returned. Apologies for the inconvenience.
What if my bracelet/necklace/ earrings brake? NO REFUNDS. However, I can guarantee you to fix your piece and make it better. Please contact me right away describing how it broke and a picture of it. You can mail the beads back to me at your cost, I will add any additional material, and I can mail it back to you at our cost once it's fixed. Once it is received, we will contact you with additional details. Please allow 3-5 business days to fix it and 3-5 business days for shipping.
You can always contact us for any damage question at piedrashaseya@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Cancellation / Return / Exchange Policy
NO RETURNS NO EXCEPTIONS. ALL SALES ARE FINAL.
Think about ordering underwear, use it for a few days, and then return it because you didn't like how it feels. Once crystals are in some else's hands, they cannot be returned. Apologies for the inconvenience.
What if my bracelet/necklace/ earrings brake? NO REFUNDS. However, I can guarantee you to fix your piece and make it better. Please contact me right away describing how it broke and a picture of it. You can mail the beads back to me at your cost, I will add any additional material, and I can mail it back to you at our cost once it's fixed. Once it is received, we will contact you with additional details. Please allow 3-5 business days to fix it and 3-5 business days for shipping.
You can always contact us for any damage question at piedrashaseya@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
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